Nuno Castro

Agentic AI and ML Leader

About

AI and ML Leader with 19 years ML experience - 11 in commercial AI/ML management. I'm a Director, AI Forward Deployed Engineering at Databricks. The AI FDE team is a highly specialised customer-facing AI team at Databricks. We deliver professional services engagements to help our customers build and productionize first-of-its-kind AI applications. We work cross-functionally to shape long-term strategic priorities and initiatives alongside engineering, product, and developer relations, as well as support internal subject matter expert (SME) teams.
I was previously a Sr Manager Applied Science (L7) at the Generative AI Innovation Center at AWS, leading 4 squads of customer facing AI&ML applied & data scientists, architects and engineers. I was responsible for the UKI/EU North/South Europe regions, helping AWS customers optimize their business with Generative and Agentic AI through more than 150+ GenAI, Agentic AI, and traditional ML projects. I previously headed the Personalization and Recommendations Data Science teams at Expedia, the Search and Sort data science teams at Hotels.com, and the global data science function for the Expedia Partner Solutions, through my 8 year tenure at Expedia Group. Before that, I was a Data Scientist at Feedzai, where I performed R&D in big data and machine learning, applied to large scale credit card fraud detection. I was also a Big Data Intern at Siemens Research in Princeton, NJ, where I implemented efficient search algorithms using Hadoop. I obtained a PhD in Machine Learning and Computer Science from the University of Minho, where I researched scalable machine learning algorithms for temporal data. Before, I was with Nokia Siemens as an R&D software engineer. I graduated in Computer Science and Systems Engineering in 2006.

  • Recent

    Experience

    Experience

    2026 - now
    Director AI Forward Deployed Engineering @ Databricks

    Director AI FDE

    The AI FDE team is a highly specialised customer-facing AI team at Databricks. We deliver professional services engagements to help our customers build and productionize first-of-its-kind AI applications. We work cross-functionally to shape long-term strategic priorities and initiatives alongside engineering, product, and developer relations, as well as support internal subject matter expert (SME) teams.

    View website

    2022 - 2025
    Sr Manager Applied Science @ Amazon Web Services

    Sr Manager Applied Science

    Amazon Web Services (AWS) Amazon Web Services (AWS) Full-time · 3 yrs 10 mosFull-time · 3 yrs 10 mos Sr Applied Science Manager Sr Applied Science Manager Apr 2024 - Dec 2025 · 1 yr 9 mosApr 2024 to Dec 2025 · 1 yr 9 mos London Area, United Kingdom · HybridLondon Area, United Kingdom · Hybrid UKI, EU North, South Europe exec leader and Sr. Applied Science Manager (L7) within the Generative AI Innovation Center. Directed the scientific vision and strategic delivery of over 150+ Generative AI and Agentic customer facing engagements for AWS's largest enterprise customers. This work created significant benefit for customers and drove platform consumption.

    🚀 Executive AI Strategy & GTM: Acted as a trusted advisor to C-level/VP stakeholders, transforming business objectives into AI roadmaps. Partnered with Sales and Field Engineering to influence AI use case prioritization and adoption.

    🧬 Applied Science Leadership & Production Delivery: Managed a team of 20 scientists and engineers, overseeing the scientific design and production strategy for complex, multi-modal, and multi-tool Agentic AI solutions that required sophisticated evaluation (LLM-as-a-judge).

    🌐 Broad Sector Impact: Delivered high-value solutions for over 150 projects across all sectors, including: Financial Services / Regulatory (stock exchange surveillance, document processing and personalization); E-commerce & Retail / Media (search, video generation, marketing content generation); Tech, Auto, & Industrial (image generation/evaluation); social media & gaming (AI voice streamer and gaming commentator); Agentic AI systems for complex operational workflows (e.g., airlines & airports, healthcare); and Foundational ML for core business functions (e.g., ML pipeline migration, security, personalization). These solutions drove significant revenue, cost savings, process automation, and new customer capabilities.

    📢 Thought Leadership: Drove 30+ customer references and testimonials featured in executive keynotes and press coverage. Speaker on dozens external and internal talks such as AWS London and Berlin summits (1000+ attendees). Co-authored multiple official AWS AI/ML Blog posts on topics including Medical Content Creation with GenAI and Intelligent Document Processing.

    View website

    2016 - 2022
    Director Data Science @ Expedia Group

    Director of Data Science

    Director ML Science for Personalization and Recommendations (4 teams, 22+ people). Director ML Science for Search and Sort, Hotels.com. Head of Data Science for EPS, the B2B Expedia brand.

    View website

    2014 - 2015
    Senior Data Scientist @ Expedia Group

    Sr Data Scientist in the Analytics team

    Sr Data Scientist in the Analytics team of the world largest travel company.

    View website

    2013
    Data Scientist @ Feedzai, Inc.

    Data Scientist in a fraud prevention solution

    Research and development in a large scale credit card fraud prevention solution, which processes 2B credit card transactions a year. I have been working as a data scientist in the fraud detection classification tools. I have also led the development of a REST API web service for helping online merchants detect fraud in their payments.

    View website

    Summer 2012
    Big Data Intern @ Siemens Research

    Researcher in search and indexing techniques in big data

    Developed efficient search techniques in big data using Hadoop. The goal was to retrieve the Top-K nearest neighbors to the query sequence, for N queries at the same time. I also implemented a state of the art index for very fast approximate search.

    View website

    2007 - 2012
    Machine Learning PhD candidate @ University of Minho

    PhD in Machine Learning and Computer Science

    Research and Development of highly scalable pattern discovery algorithms for Terabyte sized disk-based or streaming data, and statistical evaluation measures for pattern discovery algorithms, published in top-tier conferences. One of the approaches won the Google-sponsored best student paper award and was also published in a journal.

    View website

    2006 - 2008
    R&D Software Engineer @ Siemens and Nokia Siemens

    Research and Development in a telecommunication networks analysis product

    Research and Development in a leading telecommunications network management and analysis product (SPOTS). The SPOTS is implemented in more than 90 countries at top telecommunication mobile operators (e.g. Vodafone,T-Mobile). After just 1 year, I was leading the online monitoring subsystem. This subsystem monitors thousands of network objects properties simultaneously, triggering alarm events in case anomalies are detected. I was also responsible for the product’s System Monitoring tool, and performed the research, analysis, and specification of Adaptive Thresholding features for the Real Time subsystem. Main technical skills covered: Java, C++, ClearCase, unix shell scripting, machine learning.

    http://www.nsn.com

    2001 - 2006
    Computer Science degree @ University of Minho

    Computer Science and Systems Engineering degree

    During my 5 year undergraduate degree at the University of Minho I became well versed in programming in Java/C/C++/Perl/VB/SQL/PHP/HTML/Haskell/Prolog, artificial intelligence, machine learning, statistics, databases, object oriented programming, UML, software engineering, web programming, networks, data structures and algorithms, computation theory, cryptography, GUI design, XML/XPath/XSL, distributed programming, operating systems and computer architectures. My efforts were recognized by winning two university merit awards in 2003 and 2004. I spent a semester abroad at the Utrecht University (The Netherlands), where I attended courses and performed projects supervised by Doaitse Swierstra. I spent my last semester performing research in event forecasting at Siemens as an intern, where my project achieved a grade of 19/20.

    http://www.di.uminho.pt

    Featured

    2019
    “How Expedia is using deep learning to improve the hotel booking process”, in Phocuswire

    Nuno Castro

    Expedia Partner Solutions is using deep learning models to improve the hotel booking process for partners and - ultimately - the end consumer.

    Full article.

    2019
    “How Machine Learning Can Drive Your Business’ Success Today ”, in ITB Berlin 2019

    Nuno Castro

    Nuno Castro speaking at #ITBBerlin “Through EPS’s API, partners can unlock the power of Expedia Group and get access to our machine learning” #travel #epsrapid #api

    Machine learning is something we hear a lot about – we know it’s going to make our lives easier and our businesses more successful but how can you implement it in your businesses today? Learn how machine learning can easily be part of your offering – no data science skills needed!

    Linkedin Link.

    2018
    “How to get a job as a data scientist: Qualifications & skills”, in Computerworld UK

    Nuno Castro

    With the rise of big data comes the need for more highly skilled people to mine and interpret that data for businesses. This is the role of a data scientist, the job that Harvard Business Review called "the sexiest job of the 21st century" back in 2012.

    View article

    2017
    “Ranking Hotel Images using Deep Learning”, in PyData 2017

    Nuno Castro

    PyData London 2017 talk where I cover how Expedia has been ranking hotel images using deep learning.

    Presentation video.

    2017
    “A deep learning chatbot for hotel search”, in Big Data & Analytics Innovation Summit

    Nuno Castro

    "Chatbots have recently received a great deal of attention from both industry and academia. Cutting edge advances in deep learning (namely LSTM) have enabled these developments. In this talk, we will share how Expedia Affiliate Network is using a chatbot built using deep learning to manage a hotel search conversation with consumers."

    Presentation video.

    2017
    “Room with a View: How Expedia Will Pick the Right Hotel Photos for You”, in NVIDIA Blog

    Nuno Castro

    "We all need to make a good first impression. Even hotels. That’s why travel giant Expedia is using AI to help hotels put the right photos in front of the right people. Travelers spend less than a second deciding what they think of a place. So those pictures better be Instagram-worthy..."

    Read more.

    2012
    “Significant Motifs in Time Series”, in Statistical Analysis and Data Mining

    Nuno Constantino Castro and Paulo J. Azevedo

    Extends the co-winner of the Google sponsored best student paper award from SDM’11. This paper gives a method to evaluate statistical significance of discovered patterns in time series, enabling ranking and filtering of the often large number of patterns discovered by time series data mining techniques. In addition to additional details on the algorithms, this paper includes additional results.

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    2011
    “Time Series Motifs Statistical Significance”, in SDM'11, Phoenix, AZ

    Nuno Constantino Castro and Paulo J. Azevedo

    An approach for assessing (for the first time in the literature) the statistical significance of time series patterns. Statistical significance tests are used to assess each pattern’s p-value. [Best Student Paper].

    View Website

    2010
    “Multiresolution Motif Discovery in Time Series, in SDM'10, Columbus, OH

    Multiresolution Motif Discovery in Time Series

    A highly efficient algorithm for pattern discovery in time series data. The algorithm finds all patterns in the database in linear time: uses one single sequential scan over the database; and allows adjusting the amount of memory to use using a clever space saving approach.

    View website

    Contact

    Feel free to drop me a line.

    I'm based in London.